A consistent council-wide approach to service planning
A systematic approach to identify and access improvement opportunities
Conducting a Service Review using the PESTLE analysis can be used to predict the changing operating conditions that may impact the Council's future capacity to deliver its services sustainably. A service review considers factors from a 360° perspective by breaking down the opportunities and risks into Political, Economic, Social, Technological, Environmental, and Legal factors. PESTEL Analysis is an effective framework to use in Service Review and Business Continuity Planning for identifying the drivers of change and ensuring they are adequately considered as part of the review cycle.