Service Reviews

A consistent council-wide approach to service planning

A systematic approach to identify and access improvement opportunities

Conducting a Service Review using the PESTLE analysis can be used to predict the changing operating conditions that may impact the Council's future capacity to deliver its services sustainably.
A service review considers factors from a 360° perspective by breaking down the opportunities and risks into Political, Economic, Social, Technological, Environmental, and Legal factors.
PESTEL Analysis is an effective framework to use in Service Review and Business Continuity Planning for identifying the drivers of change and ensuring they are adequately considered as part of the review cycle.

POLITICAL

ECONOMIC

SOCIAL

TECHNOLOGICAL

ENVIRONMENTAL

LEGAL

Take the leap and transform from ordinary to legendary.

Leaders extract insights and gain confidence and resilience to face difficult situations.

POLITICAL

ECONOMIC

SOCIAL

TECHNOLOGICAL

ENVIRONMENTAL

LEGAL