Service Reviews | Technological

Greater usage of Internet social media and social networking to give and receive information, digital inclusion levels in some areas, constant advances in technological innovation, open and transparent data.

FACTOR	POTENTIAL IMPACT ON SERVICE DELIVERY
Social media transformation	Booming community demand, increasing engagement, requirement to respond to the community
Greater use of the Internet	Enabling workflows or self-help technologies
Telecommunications availability	Receiving incident/case issues through mobile handsets with photographs
Open and transparent data	Community expectation for raw data sets and detailed information to become available
Productivity enhancements through innovations in technology	Pressure to return a productivity dividend. Rising skill base needed to support more advanced equipment/services.
Safety and security of the population	Demands to improve safety, lighting, cctv installation, fencing etc.
Security of information and access	Expanding data protection measures