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Greater usage of Internet social media and social networking to give and receive information, digital inclusion levels in some areas, constant advances in technological innovation, open and transparent data.
| FACTOR | POTENTIAL IMPACT ON SERVICE DELIVERY | Social media transformation | Booming community demand, increasing engagement, requirement to respond to the community |
|---|---|
| Greater use of the Internet | Enabling workflows or self-help technologies |
| Telecommunications availability | Receiving incident/case issues through mobile handsets with photographs |
| Open and transparent data | Community expectation for raw data sets and detailed information to become available |
| Productivity enhancements through innovations in technology | Pressure to return a productivity dividend. Rising skill base needed to support more advanced equipment/services. |
| Safety and security of the population | Demands to improve safety, lighting, cctv installation, fencing etc. |
| Security of information and access | Expanding data protection measures |
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