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Customer Success and Training Officer

We Help Businesses Transcend The Mundane And Embrace
The Extraordinary With Our Government Framework

Welcome to GovernmentFrameworks.com, where you can embark on a captivating journey into the realm of governance. Join our esteemed team and unlock a world of opportunities to collaborate with influential business leaders from across the globe. Together, we will empower and enhance governance practices within Local Government.

Experience the freedom of a remote-friendly work environment that offers flexible hours, enabling you to strike a harmonious balance between professional commitments and personal responsibilities. Immerse yourself in a culture that fosters creativity, collaboration, and innovation, as we believe in cultivating an atmosphere where work becomes a source of joy. Collaborate with a passionate group of professionals who share your dedication to making a positive impact in the realm of governance.

With our unwavering support and guidance, you will be equipped with the necessary tools to propel your career to new heights, realizing your professional aspirations. Embrace professional development opportunities that will challenge and enrich your skills. Don’t miss the chance to join our team and discover the limitless possibilities for your career.

Customer Success and Training Officer

About Us

GovernmentFrameworks.com is for Government leaders who desire sustainable transformation and continuous improvement, the Local Government Framework © is a proven low risk method for digital and workforce governance, that communicates alignment to community needs, provides greater visibility and increased service capabilities.

Job Description

Description

At GovernmentFrameworks.com, we’re seeking a dynamic individual to join our team in driving our clients’ success through our innovative governance framework and cutting-edge software systems. Our dream candidate is not only an expert in their field, but also driven by their love for training others and developing their strategic thinking abilities. If you’re someone who takes pride in delivering top-notch quality training on every project and is always looking for ways to take your work to the next level, we want to hear from you!

At GovernmentFrameworks.com, we’re committed to exceeding our clients’ expectations every step of the way, and we’re searching for someone who shares our passion for going above and beyond.

The basics

Contractor Role | Part Time | Flexible workplace | Work from home

About the role

In this role you will:

  • Deliver training to new and experienced participants.
  • Assess and identify individual training and development (T&D) needs through communication with participants, supervisors, and stakeholders.
  • Coordinate comprehensive training schedule with multiple customers in varying time zones.
  • Serve as primary contact for T&D participants.
  • Follow suggested curriculum for T&D sessions and improvise when needed.
  • Create and/or acquire training manuals, guides, or materials when needed.
  • Manage training logistics and establish an effective training environment.
  • Maintain clear records and reports of training and development activities and assessments.
  • Stay up to date with the latest software updates.
  • Keep track of the latest updates to customer accounts and current customer contracts.
  • Build and maintain positive, professional relationships with participants, supervisors, and stakeholders.
  • Facilitate follow-up activities, incorporating feedback for continuous improvement of training program.
  • Assist Project teams with implementation training when required.

About you

We are looking for a individual who has:

  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Strong interpersonal skills with demonstrated ability to work well in a remote team environment.
  • Adept with a variety of multimedia training platforms and methods.
  • Ability to evaluate and research training options and alternatives.
  • Extremely proficient with Microsoft Office Suite and related program software.
  • Flexible schedule to accommodate customers in various time zones.
  • Willing to seek out information, ask questions, and be naturally inquisitive.
  • Able to adapt to a shifting landscape in a fast-paced environment and travel as required.
  • Excellent time management skills, fast learner and with the ability to hit the ground running.
  • Self-motivated, have an ability to meet deadlines, work independently, and manage priorities within company requirements.

Education and Experience

Experience is key in the remote work environment

  • Minimum 2 years training/facilitation experience.
  • Experience in education or adult learning is an asset.
  • University degree advantageous.
  • Software experience advantageous.

What we’d love

  • Local Government experience would be an advantage .
  • Your own ABN is a must.
  • Your own computer is a must.

Apply & begin your journey today

Explore our website to understand how our Frameworks© can help your organization align goals, metrics, technology and people, so as to improve performance across the whole organization.

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