FAQ's

Our Frequently Asked Questions

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Company Profile

Answer: PMH Insights is the business founded by Philip Hicks in 2013 and owned by PMH Insights INC. It is based in Edmonton in the State of Alberta, Canada and was the former business name to GovernmentFrameworks.com

Answer: The new business name GovernmentFrameworks.com has been registered as a replacement to PMH Insights business name to better reflect the services that we provide to Local Government and School Districts, such as our Local Government and School Districts Frameworks©.

Reporting

Answer: Corporate performance management (CPM) is a term devised by Gartner in 2001 and was used to describe the various processes and methodologies involved in aligning an organization’s strategies and goals to its plans and executions to control the success of the company. In 2017, Gartner retired the term corporate performance management after realising that companies were focusing only on point solutions for specific CPM software processes, like financial reporting and planning. As a result, Gartner named two new market classifications: 1. Financial planning and analysis, to replace strategic CPM and 2. Financial close, to replace financial CPM.

GovernmentFrameworks.com is a specialist in organizational performance management frameworks designed for Government, in particular Local Government and School Districts. We configure our framework design into leading strategy execution software, supported by a management training and development program over the contract term. This unique system solves the complex integrated planning and reporting needs by driving consistent, structured, informed, and measurable outcomes. Our reporting embraces not just financial related plans and budgets, but also plans across the entire organization being their strategic and annual plans, executive and department plans, and master and governance plans.

Governance

Answer: GovernmentFrameworks.com undertake a review of all major plans across the organisation irrespective of their age and status with the view to consolidating their information into a single database. From there we assess:

Step #1: Identify the current state of each plan.

Step #2: Identify the desired alignment of each plan with

  • the leadership team (for the executive plan and objectives)
  • each department (department plans) and
  • relevant stakeholders for each organization-wide master and governance plan

Step #3: Identify the gaps in each plan that are a result of omissions and/or a lack of alignment to current goals.

Step #4: Report on areas of recommended improvement and explain the path to planning maturity to close the identified gaps.

Answer: Any organization seeking to meet its business objectives continues to face a myriad of challenges owing to the ever-changing complexity of the business environment:

  • Regulation
  • People (diversity, millennials, skills gap, etc.)
  • Technology
  • Processes and
  • Many more aspects

For this reason, there is an increasing need for organizations to put in place a mechanism to ensure that it can successfully ride the wave of these complexities. GRC—Governance, Risk, and Compliance—is one of the most important elements any organization must put in place to achieve its strategic objectives and meet the needs of stakeholders.

Answer: GRC as an acronym stands for governance, risk, and compliance, but the term GRC means much more than that. The OCEG (formerly known as “Open Compliance and Ethics Group”) states that the term GRC was first referenced as early as 2003 but was mentioned in a peer reviewed paper by their co-founder in 2007.

The OCEG views GRC as a well-coordinated and integrated collection of all the capabilities necessary to support principled performance at every level of the organization. These capabilities include:

  • The work done by internal audit, compliance, risk, legal, finance, IT and HR
  • The work done at  boardroom level, by the executive team and their departments
  • The outsourced work done by other parties and carried out by external stakeholders.


Principled Performance is a key term used here and refers to a point of view and approach to business that helps organizations reliably achieve objectives while addressing uncertainty and acting with integrity.

Governance refers to how an organization is directed and controlled. In GRC, governance is necessary for setting direction (through strategy and policy), monitoring performance and controls, and evaluating outcomes.

Risk considers possible events that could cause harm or loss or make it more difficult to achieve objectives. In GRC, risk management ensures that the organization identifies, analyses, and controls risk that can derail the achievement of strategic objectives.

Compliance is the act of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed. In GRC, compliance ensures that depending on the context, the organization takes measures and implements controls to assure that compliance requirements are met consistently.

Without a doubt, the biggest driver for GRC is regulation. While traditional industries such as banking, insurance, healthcare, and telecoms have borne the brunt of regulation in the past, today’s digital age is powering a risk in regulation that touches all entities, large or small.
The use of data, particularly personally identifiable information, has huge business potential as well as risk of abuse. Therefore, governments and international agencies are paying a closer eye to how digital businesses manage data. The rise in cyber-attacks, which expose personal data, as well as growing awareness by individuals and civil rights organizations have shed new light into how companies manage information and technology through processes, people and culture.

Benefits of GRC include:
  • Improved decision-making
  • More optimal IT investments
  • Elimination of silos
  • Reduced fragmentation among divisions and departments

A collective approach is the best approach for any organization seeking to get to grips with the ever-changing regulatory landscape. When GRC is done right across the whole organization, and the right people get the right information at the right time, and the right objectives and controls are established, then OCEG states that we can expect reduction in costs, duplication, and impacted operations.

The organization can also benefit through better decision-making agility and confidence, as well as sustained, reliable performance, and delivery of value.

GovernmentFrameworks.com, GRC and our Local Government Framework

There has been a tendency in more recent years to displace “government” (in the sense of the act or process of governing), with the word “governance” as a more fashionable meaning and for good reason. The term “government” was reminiscent of old colonial-style authoritarian mechanisms of directing society, whereas “governance” suggested a broader “steer” of society through framework-setting, communications and leadership-style. It appears to be more politically-correct in a post-modern society.

When it comes to the public sector, good governance means a responsible handling of public funds. In this sense, good governance is about both performance (how an agency delivers goods or services) and conformance (how an organisation meets its legal requirements and community expectations).

GovernmentFrameworks.com has its focus on good governance and our design, technology solution and executive and management support services assist your organisation with the efficient use of resources and equally to require accountability for the stewardship of those resources.

Technology is a very good enabler in reducing the “compliance” congestion that comes with gathering and managing records required to prove that the organization is meeting GRC requirements, without overburdening employees who should be focused on generating value instead. Having a tool alone is not enough though to guarantee effective GRC. Technology does not have ethics; people do. Hence GRC must be addressed from a people and process perspective, even before technology is considered.

Please reach out to our team at GovernmentFrameworks.com either though our Contact Us page or Demo Request & Free Trial forms to view how we have designed and implemented our Governance Framework relevant and local to your needs.

Performance

Answer: How does your company measure up to other organizations within your vertical? Are you performing above standards or below? Are you achieving the objectives necessary to continue to operate in a sustainable and successful manner? To answer these questions, leadership teams and their management must have a way to track performance. Evaluating the progress of individuals, projects, and specific departments is important, but management also needs an in depth look at the organization as a whole.

The two most popular methods for measuring performance are Key Performance Indicators (KPIs) and Benchmarks. Both KPIs and Benchmarking are used to motivate employees by giving them measurable targets to meet. By meeting these targets, the employees help to increase the overall performance of the organization. So, if they are both used to measure performance, what is the distinction?

Key Performance Indicators

Key Performance Indicators are measures of how well an individual, department, or project is performing compared to specific strategic objectives or goals set by the company. KPIs that are well constructed provide direction leading to a clear understanding and awareness of current performance. KPIs often differ from between organizations or departments within the organization based on their specific goals.

The desire to measure the indicators often dictates the KPIs put into practice. When developing a KPI, how that KPI relates to a specific business objective needs to be considered; two examples of KPIs that you may use are staff retention and timeliness of projects.

Planning is key when dealing with KPIs for measurement. It is important that they are significant, understandable, current and are linked to one or more areas in your integrated planning framework. Tailoring your KPIs to suit your specific goals and objectives will provide great insight into your activities.

Benchmark Indicators

Benchmarking compares other organizations in your industry to your own organization. Benchmarks are often measured by studying the results of other agency operations that have best practices put in place to achieve exceptional results. The goal of benchmarking is to improve your processes to strengthen your performance, enhance customer satisfaction and increase efficiency, effectiveness and quality within your organization as part of your ongoing improvement process.

Performance benchmarking and strategic benchmarking are commonly used by firms. Performance benchmarking generally compares your services with target organizations in your vertical allowing your measurement of your service-level position. Whereas strategic benchmarking involves observing and evaluating how you perform against other organizations which may include those outside of industry.

So why measure performance?

Measuring the performance of government service delivery and public reporting creates incentives for better performance by:

  • helping to clarify government objectives and responsibilities
  • promoting analysis of the relationships between agencies and between programs, enabling governments to coordinate policy within and across agencies
  • making performance more transparent through informing the community
  • providing governments with indicators of policy and program performance over time and
  • encouraging ongoing performance improvements in service delivery and effectiveness, by highlighting improvements and innovation

Making the best use of available data and knowledge is critical to improving the performance of government as a whole. Performance information is key to effective management, including strategic and operational planning, monitoring and evaluation. It is almost impossible to have the perfect performance measure – defining measures, setting targets, and collecting performance information is a balancing act between using the ideal information and using what is possible, available, affordable, and most appropriate to the particular circumstances.

Performance information should be:
  • focused on the agency’s objectives and services
  • appropriate to, and useful for, the stakeholders who are likely to use it
  • balanced, giving a picture of what the agency is doing, covering all significant areas of work
  • robust in order to withstand organisational changes or individuals leaving
  • integrated into the organisation, being part of the agency planning and management processes
  • cost-effective, balancing the benefits of the information against the costs.

Please reach out to our team at GovernmentFrameworks.com either though our Contact Us page or Demo Request & Free Trial forms, to view performance and service level KPIs and relevant and local to your needs.

Answer: Rather than automating the individual components of a task, workflow automation uses technology to streamline and connect tasks as part of a holistic process. It is the canvas on which automation technologies join together – whether it is a task performed by an RPA bot, a new file or form created with DocGen®, or by automatically sending an email – to make the flow of work as efficient as possible.

An example of workflow automation is how we can improve the employee onboarding process:

Before employee joins:
  • An employee accepts their job offer, triggering the ‘New Starter’ workflow.
  • The relevant forms are sent to the new employee.
  • New software licenses are allocated.
  • New IT equipment is set up.
  • The employee is added to HR systems.
 When employee first starts:
  • Seating arrangements and office supplies, etc. are assigned.
  • Orientation is scheduled; an email or calendar invite is automatically forwarded to the employee.
  • Reviews and check-in meetings are scheduled; employee is notified

Finding that perfect candidate can be time-consuming and costly. Once you have, get them what they need to be productive without delay, by mapping your process and using automation to provide new starter forms, approvals, equipment, accounts, software licenses and more. Fast-track onboarding—across departments—to help your new employee settle in and get to work. We have seen the onboarding process reduce from 8+ hours to a few minutes using Nintex Workflow Automation.

Answer: Robotic process automation, RPA, is a software technology that allows for the automation of various computer tasks or computer-based business processes. RPA is a broad term for process automation or workflow automation technology used to streamline both complex and simple processes that are typically done by a human on a computer. Automation is achieved by deploying software “bots” that have been trained on the exact mouse-motions, keystrokes, and rule-based logic underlying a given task.

Answer: Conceptually, RPA may sound similar to workflow automation. After all, both work towards the same ultimate aim of removing manual and repetitive work. The difference, however, comes down to process. Whilst RPA bots automate individual tasks, they lack the capabilities to easily connect those tasks together to streamline the flow of work. That’s where workflow automation comes in.

RPA robots, like human workers, are “trained” to perform work via an application’s user interface rather than through APIs that must be integrated into an IT environment. Tasks that entail multiple interactions with multiple systems of record are therefore common targets for RPA.

RPA can be used for a wide range of everyday business tasks and processes, including:

  • Opening emails and attachments
  • Moving files and folders
  • Copying and pasting
  • Filling in forms
  • Collecting statistics
  • Making calculations
  • Extracting structured data from documents
  • Reading and writing to databases

Processes involving email, attachments, and folders are present in every business, but RPA is gaining particular traction in departments like finance, accounting, procurement, customer service, and call centers. From scraping websites and Excel documents to processing payroll, claims, registering patients, and more, RPA is extending its reach to all manner of industries.

Answer: You do not need any prior programming or coding knowledge to use Nintex RPA software. If you know the process you are trying to automate, you can easily teach Nintex RPA how to do it. As a trusted partner of Nintex, GovermentFrameworks.com offer customer and professional services support in using Nintex RPA.

Answer: Nintex RPA can be used across every industry including Government agencies. Many organizations look for RPA solutions when they are in 1 of 2 scenarios:

  1. An upcoming large project that requires significant work with data and different systems to integrate and communicate with each other and/or
  2. Tasks that are manual and routine which require company resources.

An organization will get the most out of RPA if it is used in both scenarios. Think of RPA software as an “automated employee” on your team that can do any task that is manual and repetitive, no matter if it’s routine or project based. If an organization decides to use RPA, they will discover more and more use cases across different business functions and departments. Nearly all organizations will be able to find manual work tasks that can be automated with RPA.

If you’re interested in learning about how some of our government agencies have implemented Nintex RPA please reach out to us on our website for an online demonstration or free trial.

Answer: You don’t need to be a programmer to write a script, it’s meant to be intuitive and easy to learn. Nintex RPA learns your workflow and remembers the objects it interacts with to then complete it with automation.

Answer: Nintex RPA’s smart technology recognizes the underlying code of the field or button it is interacting with. Actions are presented that are logical to the field or button so no guessing which actions to select. The software is object-based so it looks for the object code, not the screen position.

Planning

Answer: When must create a strategic plan for your organization, or update/renew your existing strategic plan, there are fundamental questions that need to be addressed.

  1. Where is your organization or community now? What is your status? These are all pieces of information that you can and must generate for yourself. How did you get to where you are today? What were the circumstances and decisions that have led to your current situation?
  1. Where do you want to go from here? What do you want to accomplish? Clearly describe the ideal desired outcome or goals for your organization. Project forward five to ten years and imagine that your organization was perfect. The greater clarity you have about where you want to be at a specific time in the future, the easier it will be for you to create a great business plan, or blueprint, that will enable you to get from where you are today to where you want to go. Be specific about your future goals and desired outcome.
  2. How do you get from where you are today to where you want to be in the future? What are the steps that you will have to take to create your ideal future business? Make a list. Write down everything that you can possibly think of that you would have to do to achieve your goals in the future.
  3. What obstacles will you have to overcome? What problems will you have to solve? Of all the problems or obstacles standing between you and your desired future outcomes, what are the biggest or most important? If you were not already at a desired services level, why not? What is holding you back? What are the critical constraints or limiting factors for achieving your goals? Sometimes, just identifying and removing one critical block or obstacle can turn your organization into a high-performance provider and an employer of choice.
  4. What additional knowledge, skills, or resources will you require to achieve your strategic objectives? What additional competencies or capabilities will you need if you want to lead your sector in the years ahead? Every organization begins and grows around a set of core competencies, but there are almost always additional core competencies that you’ll need to acquire or develop over time. Ask yourself what you can do, starting today, to begin to achieve those additional competencies to position your organization for the future.

Once this information has been obtained the plan then needs to be in a format suitable for communication and execution. How your strategic plan is structured and integrated into all other plans across your organization to obtain a clear “line of sight” is an area where government agencies have struggles simply due to the number and variance in the type of services offered to their communities. GovernmentFrameworks.com is a specialist implementation partner in organizational performance management frameworks designed for Government, in particular Local Government and School Districts. We configure our framework design into leading strategy execution software, supported by a management training and development program over the contract term. This unique system solves the complex integrated planning and reporting needs by driving consistent, structured, informed, and measurable outcomes. Our planning and reporting embraces not just financial related plans and budgets, but also plans across the entire organization being their strategic and annual plans, executive and department plans, and master and governance plans.

Please reach out to our team at GovernmentFrameworks.com either though our Contact Us page or Demo Request & Free Trial forms, to view planning systems and support services relevant and local to your needs; ones that will help you on your path to planning maturity.

Talent Management

Answer: Talent management like everything else is changing and evolving as the workforce adjusts to the reality of the new normal. Those changes bring questions about the next normal as the fallout from the COVID era will surely be felt in the coming years and challenge talent professionals in developing the workforce needed to thrive in recovery and overcome the next crisis.

Managers are having to engage employees on a more regular basis and organizations are finding new ways to measure and define productivity as the forced shift to work from home cultures has changed not just where, but how and when we work. 

The main reasons why organizations are looking to update their performance management process is because they want to provide more coaching, obtain better retention, and an improvement in their culture. The more touchpoints a manager and employee have, the more they will be able to coach employees and the organisation will, as a result, move forward faster.

All of this has a tremendous impact on the philosophy, administration and execution of talent management strategy and technique. According to a report from McKinsey & Company, a majority of executives from across industries say they anticipate spending less on hiring and talent acquisition processes, instead shifting expenditures toward workforce planning, strategy and change.

By centralizing a lot of the functions that are integral to employee performance, our solutions help employees participate in essential activities and still focus on their own work. It does not have to be time-consuming, or something they must choose to create time for. Most employee engagement software now offers features like continuous feedback, goal setting, employee social etc. Employees can use our software to check in with their managers, seek feedback from their peers.

It goes without saying that people are less likely to move during a recession or times of uncertainty, but this is no time to slack on investing in people and creating dialogue with the talent you want but don’t currently have, whether leadership sees it internally or externally. With corporate headquarters moving to a distributed workforce model, we will need to rethink how we implement an engaging employee value proposition and experience. COVID-19 has also caused many of us to re-think our motivation for work. We will need to reimagine how we foster a corporate culture that enables all employees to thrive across multiple dimensions (location, career, social, and health).

Investment in talent management solution should be regarded as an investment for an engaged, motivated and productive workforce. The right solution can be tailored to suit individual needs and budgets and can include recruitment, onboarding, learning and development and performance management.

Company Profile

GovernmentFrameworks.com is a business founded by Philip Hicks in 2013 and owned by PMH Insights INC. It is based in Edmonton in the State of Alberta, Canada and prior to March 2021 was trading under the business name PMH Insights.

Answer: PMH Insights is the business founded by Philip Hicks in 2013 and owned by PMH Insights INC. It is based in Edmonton in the State of Alberta, Canada and was the former business name to GovernmentFrameworks.com

Answer: The new business name GovernmentFrameworks.com has been registered as a replacement to PMH Insights business name to better reflect the services that we provide particularly to Local Government, such as our Local Government Framework©.

Governance

Planning

Talent Management

Reporting

Performance

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Question: What is our planning audit and gap analysis and what questions does it attempt to answer for our customers?

GovernmentFrameworks.com undertake a review of all major plans across the organisation irrespective of their age and status with the view to consolidating their information into a single database. From there we assess:

Step #1: Identify the current state of each plan.

Step #2: Identify the desired alignment of each plan with

  • the leadership team (for the executive plan and objectives)
  • each department (department plans) and
  • relevant stakeholders for each organization-wide master and governance plan

Step #3: Identify the gaps in each plan that are a result of omissions and/or a lack of alignment to current goals.

Step #4: Report on areas of recommended improvement and explain the path to planning maturity to close the identified gaps.

What is GRC and why do you need it?

Any organization seeking to meet its business objectives continues to face a myriad of challenges owing to the ever-changing complexity of the business environment:

  • Regulation
  • People (diversity, millennials, skills gap, etc.)
  • Technology
  • Processes and
  • Many more aspects

For this reason, there is an increasing need for organizations to put in place a mechanism to ensure that it can successfully ride the wave of these complexities. GRC—Governance, Risk, and Compliance—is one of the most important elements any organization must put in place to achieve its strategic objectives and meet the needs of stakeholders.

How do we define, GRC?

GRC as an acronym stands for governance, risk, and compliance, but the term GRC means much more than that. The OCEG (formerly known as “Open Compliance and Ethics Group”) states that the term GRC was first referenced as early as 2003 but was mentioned in a peer reviewed paper by their co-founder in 2007.

The OCEG views GRC as a well-coordinated and integrated collection of all the capabilities necessary to support principled performance at every level of the organization. These capabilities include:

  • The work done by internal audit, compliance, risk, legal, finance, IT and HR
  • The work done at  boardroom level, by the executive team and their departments
  • The outsourced work done by other parties and carried out by external stakeholders.

Principled Performance is a key term used here and refers to a point of view and approach to business that helps organizations reliably achieve objectives while addressing uncertainty and acting with integrity.

Governance refers to how an organization is directed and controlled. In GRC, governance is necessary for setting direction (through strategy and policy), monitoring performance and controls, and evaluating outcomes.

Risk considers possible events that could cause harm or loss or make it more difficult to achieve objectives. In GRC, risk management ensures that the organization identifies, analyses, and controls risk that can derail the achievement of strategic objectives.

Compliance is the act of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed. In GRC, compliance ensures that depending on the context, the organization takes measures and implements controls to assure that compliance requirements are met consistently.

Without a doubt, the biggest driver for GRC is regulation. While traditional industries such as banking, insurance, healthcare, and telecoms have borne the brunt of regulation in the past, today’s digital age is powering a risk in regulation that touches all entities, large or small.

The use of data, particularly personally identifiable information, has huge business potential as well as risk of abuse. Therefore, governments and international agencies are paying a closer eye to how digital businesses manage data. The rise in cyber-attacks, which expose personal data, as well as growing awareness by individuals and civil rights organizations have shed new light into how companies manage information and technology through processes, people and culture.

Benefits of GRC include:

  • Improved decision-making
  • More optimal IT investments
  • Elimination of silos
  • Reduced fragmentation among divisions and departments

A collective approach is the best approach for any organization seeking to get to grips with the ever-changing regulatory landscape. When GRC is done right across the whole organization, and the right people get the right information at the right time, and the right objectives and controls are established, then OCEG states that we can expect reduction in costs, duplication, and impacted operations.

The organization can also benefit through better decision-making agility and confidence, as well as sustained, reliable performance, and delivery of value.

GovernmentFrameworks.com, GRC and our Local Government Framework

There has been a tendency in more recent years to displace “government” (in the sense of the act or process of governing), with the word “governance” as a more fashionable meaning and for good reason. The term “government” was reminiscent of old colonial-style authoritarian mechanisms of directing society, whereas “governance” suggested a broader “steer” of society through framework-setting, communications and leadership-style. It appears to be more politically-correct in a post-modern society.

When it comes to the public sector, good governance means a responsible handling of public funds. In this sense, good governance is about both performance (how an agency delivers goods or services) and conformance (how an organisation meets its legal requirements and community expectations).

GovernmentFrameworks.com has its focus on good governance and our design, technology solution and executive and management support services assist your organisation with the efficient use of resources and equally to require accountability for the stewardship of those resources.

Technology is a very good enabler in reducing the “compliance” congestion that comes with gathering and managing records required to prove that the organization is meeting GRC requirements, without overburdening employees who should be focused on generating value instead. Having a tool alone is not enough though to guarantee effective GRC. Technology does not have ethics; people do. Hence GRC must be addressed from a people and process perspective, even before technology is considered.

Please reach out to our team at GovernmentFrameworks.com either though our Contact Us page or Demo Request & Free Trial forms to view how we have designed and implemented our Governance Framework relevant and local to your needs.

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I am item content. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
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