Monitoring and reporting on audits and controls.

Nintex Promapp not only helps the finance team meet its legislative requirements, it serves as an integrated hub for business processes and procedures. These include internal financial controls, audit recommendations, risk management, and process improvements.

It’s an automated accountability system and reporting tool, which keeps track of complex processes and day-to-day work across multiple teams.

This means that work is visible across the department, so staff can see what other teams are doing. Inefficient processes and redundancies are streamlined, leading staff to be more creative and innovative in the work they do.

For example, starting a new business in Adelaide requires potential owners to talk to eight different people in the council. Nintex Promapp lets staff visualize that complex process and see if each step is necessary. This isn’t just better for council staff, it also has the potential to improve customer service and make things easier for ratepayers.

‘It’s getting people to challenge the way they think. I’m getting people to assess their controls and treatments and think about how it could benefit them in other areas,’ said Pianezzola.

The finance department uses Nintex Promapp’s improvement add-on to simplify communication, especially during internal and external audits. This means less time spent managing documents and information, and fewer mistakes and miscommunications.

Before, auditors and finance staff would email documents back and forth with notes and changes. Now that documentation is centralized and updated in real time, everyone involved can see progress as it happens.