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City of Greater Geraldton

The City of Greater Geraldton is a local government entity in the Midwest region of Western Australia. The City is responsible for all matters relating to governance, policy, local laws and budget appropriation on behalf of its constituents.

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An organizational effectiveness program highlighted a lack of documented or understood processes within the City of Greater Geraldton. The lack of documentation and understanding meant cross functional information sharing was either not done, or not done well enough, creating frustration amongst city employees.

Solution

The City implement Nintex Promapp® which allowed them to map existing business processes and centralize them for easy access. Once a handful of supporting processes were written, staff started to see the value in such an application and an influx of willing participants emerged. Nintex Promapp also enabled the embedding of processes into other systems so staff don’t have to leave the system their working in to find out how to perform a process.

Results

  • Visibility in tracking processes between multiple parties
  • Having reliable processes improved internal communication
  • Reliable process reduces staff questions about processes

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