City of Greater Geraldton

The City of Greater Geraldton is a local government entity in the Midwest region of Western Australia. The City is responsible for all matters relating to governance, policy, local laws and budget appropriation on behalf of its constituents.

An organizational effectiveness program highlighted a lack of documented or understood processes within the City of Greater Geraldton. The lack of documentation and understanding meant cross functional information sharing was either not done, or not done well enough, creating frustration amongst city employees.

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