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City of Canning

The City of Canning is a local government area in the southeastern suburbs of the Western Australian capital city of Perth. The City contributes $10.12 billion to the Gross State Product, providing over 64,000 full time jobs.

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The City of Canning was looking to improve its productivity and operating costs by replacing its core business system with a single, integrated solution called OneCouncil, which would affect all staff and require changes to over 100 business processes.

Solution

Due to the size and complexity of the project scope, the City of Canning used Nintex Promapp® to managed the implementation of OneCouncil and facilitate process change. With Nintex Promapp, system developers were able to integrate key process requirements into the new OneCouncil system. Stakeholders are also able to collaborate and identify process gaps before implementation to further support continuous improvement efforts.

Results

  • Saved $22k (based on a 70k employee) by eliminating filing processes
  • Exported 5 process groups containing over 500 processes in a matter of minutes
  • Using feedback functionality, processes are continually updated as improvements are identified

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